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Hi @labels1,
It's great to have you here in the Community space. I understand how important it is for the correct price, increased by 10%, to display as expected, especially when the rounding option is turned off. I've prepared troubleshooting steps to help restore your workflow.
Before we begin, I would like to confirm whether you're referring to the AMOUNT column, which displays $0.02. If so, please note that this is functioning as designed.
However, if you're referring to the RATE column, then this is an unusual behavior. I recommend running the Verify/Rebuild data tool. This process can help detect any system errors or damaged data in your company file. It also ensures your QuickBooks software runs smoothly.
First, let's verify your company data:
- Go to the Window, then select Close All.
- Click File, choose Utilities, then hit Verify Data.
Next, here's how to rebuild your company file data:
- Navigate to File, then Utilities, and select Rebuild Data.
- QuickBooks will prompt you to create a backup before rebuilding your company file.
- Click OK.
- Select where you want to save your backup, then click OK. Do not replace another backup file.
- Enter a new name in the File name and select Save.
- When you get the message "Rebuild has completed", hit OK.
I hope these troubleshooting steps help restore QuickBooks to its usual functionality and ensure the correct amounts are displayed as expected. If you need further assistance, please don't hesitate to click the Reply button below. I’m here to help. Wishing you a great day!
