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dadfixanything
Level 1

Two payments merged into one deposit

Hello,

 

I received two invoice payments on the same day from the same customer.  QBO treated both payments as one deposit.  I now have an uncleared deposit in my reconciliation report.  How can I resolve this? Both payments total $1124.00, which is the amount listed as an uncleared deposit. (Attached screenshot removed by a moderator. Contains PII)

1 Comment 1
Kurt_M
Moderator

Two payments merged into one deposit

Thanks for dropping by here in the Community space, @dadfixanything. I'll provide details about the uncleared deposit in your reconciliation report and how to resolve it.

 

First off, there are times when payments get combined inside the program. When this happens inside your company file, they become batch deposits. It occurs when you process them at the same time.

 

Moreover, those uncleared deposits and checks refer to transactions that haven't cleared from your bank. Thus, you can leave those transactions as is or skip them. What you'll want to do is to filter the reconciliation page to show the cleared transactions only. I'll outline the steps to get you going:

 

  1. Access the reconciliation and then click the Funnel icon.
  2. In the Cleared status field, select Cleared.
  3. Select All for the Transaction type and the Payee field. 
  4. Complete the necessary details and then click Apply.

 

For visual reference, see the screenshot below.



image (2).png


If those deposits have been cleared from your bank and should appear in the reconciliation, you'll want to clear them out by matching the downloaded transactions from your bank feeds to the existing merged deposit. For more details, see this page: Match online bank transactions in QuickBooks Online.

I also recommend working with an accountant to streamline the process of fixing it and sorting the uncleared checks from your report. If you don't have an accountant, I can help you find one. Feel free to visit this page: Find a QuickBooks ProAdvisor.

 

Moreover, here's an article to help you in fixing a reconciliation inside the program: Fix issues the first time you reconcile an account in QuickBooks Online.

 

I'll be around to help if you need further assistance sorting out uncleared deposits from a reconciliation report. You can comment below so I can get back to you as soon as possible. Keep safe. 

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