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childrenshope
Level 1

Advanced Search Option

The advanced search function is no longer functioning and I am not able to switch back to classic view.  It is frustrating. I am trying to search a donor that I know has made a donation many times and I get this message: "We couldn't find transactions that match your search. Expand your search and try again." 

It is not consistent however. I was able to search for a donor (customer) that donated a couple years ago and their transactions show up.  I spent quite a bit with online chat and that was absolutely a waste of time. First they said that "engineering" has not indicated this is an issue, then several comments later said they were working on the search functionality and that some features might be lost during this. Anyone else having this issue and have a workaround?

 

1 Comment 1
CamelleT
QuickBooks Team

Advanced Search Option

Let's figure out how to make the advanced search work, childrenshope.

 

You could be experiencing browser issues that are disrupting the advanced search function. Let's perform basic troubleshooting steps. Start by opening a private browser or an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

 

Google Chrome: Ctrl + Shift + N

Mozilla Firefox: Ctrl + Shift + P

Microsoft Edge: Ctrl + Shift + P

Safari: Command + Shift + N

 

After this, clear the browser's cache so the system can restart. Clearing the cache will reboot the system, allowing you to work with a clean slate. If it doesn't work, you can also use other supported browsers. 

 

When you're done performing the steps above and the issue persists, I recommend contacting our Customer Support Team so they make a report on this.

 

Additionally, I'll share this article to help you track transactions however you'd like: Tag transactions in QuickBooks Online.

 

Comment below if you need further assistance in finding certain transactions. I'll be here to help. Take care!

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