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You’ll have to verify if the email address of your customer is correct, Richard.
Here’s how:
- Navigate to the Customers Hub and select Customers.
- Choose the customer who didn’t receive the emailed invoice.
- Click Edit to review the email address.
- Make any necessary updates to the email address.
- Resend the invoice.
If the email address is correct but issues persist, let’s clear your browser's cache and cookies specific to Intuit to remove excess data. As an alternative, you can try using a different supported browser to avoid compatibility issues.
Also, you may find this article helpful for recording and receiving invoice payments: Record invoice payments in QBO.
You may also want to explore our QuickBooks Live Expert Assisted Team, who can assist you with your invoices, estimates, and reconciliations.
We're always here to help if you have any other concerns about invoices.
