There are times when local internet cache files stored in the system can cause unexpected behavior in the product, phyc278.
I'd replicated on my end and was able to zero out the quantity when I deleted my PO. This could be a possible a browser issue.
When your browser becomes full of site data causing problems in QuickBooks Online. To check if this is a browser-related issue, you can open your QuickBooks using an incognito or private window. This can help us rule out any cache-related issue that might've caused the problems. Use these shortcut keys to open it:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
If the steps above work, I suggest clearing your browser's cache to boost browser-related issues. Some stored data on your browser can impact the data being transmitted, thus causing some unusual responses.
In case private browsing doesn't work, I'd recommend using different browsers. They'll provide you with the best and most secure experience with QuickBooks. For more details, please see this article: System Requirements For QuickBooks.
To know more about managing POs in QBO, check out this article: What is the quantity on purchase order (PO)?
Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead, and take care.
