After updating my MAC software, I can no longer use pull down menus when writing a check

I appreciate you dropping here in the Community, @David A1,

Allow me to share some insights about your concern. When updating Mac software, let's also ensure that the version of your QuickBooks Desktop (QBDT) for Mac is up-to-date. This helps eliminate possible hurdles while using the product. Refer to the list below to know the latest releases for all supported versions:
 

• QuickBooks Mac Plus 2023 R3.4
• QuickBooks Mac Plus 2022 R8.4
• QuickBooks for Mac 2021 R11.2
• QuickBooks for Mac 2020 R15.2
   

To check your current product release, follow the steps below:

1. In QuickBooks, press Command + 1 on your keyboard to see the version and release.

2. The release is shown at the top of the Product Information window.



If your QBDT Mac version isn't on the list, I suggest updating the product manually.

Here's how:

1. From the QuickBooks menu, select Check for QuickBooks Updates.
2. Click Install and Relaunch.

For detailed information, please refer to this article: Update QuickBooks Desktop to the latest release.

If the version of the product is listed on the latest release, I recommend performing basic troubleshooting steps.

Here's how:

1. Select File, then click Utilities.

2. Choose Verify Data, and select OK to close all windows. 
Note: Rebuild your file if you see the “Your data has failed the integrity check” message. If there are no problems with your data, you’re done.

To rebuild your company file data, here's how:

1. Select File, then click Utilities.
2. Click Rebuild Data, then select OK to close all windows.
3. QuickBooks (QB) will ask you to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.

4. Once the rebuild is done, click OK.

Please refer to this article, for more details: Verify and rebuild data in QuickBooks Desktop for Mac.

If you need assistance with any other QBDT for Mac-related tasks, click this link to visit the page: Help articles for QuickBooks Desktop for Mac.

You can always leave a reply if you require further assistance with your QuickBooks account. I'll help anytime. Keep safe!

I followed your advice and updated from version R11 to R15 with no problems. However, it did not fix my issue while writing checks.  I still can't use the pull down menu from an expense list.  I have been a QB user since 1996 and have never encountered this.  Thankfully, I am now retired so don't use QB for my business any longer, with the exception of a small property leasing business.  I continue to use QB for my personal finances.

Thanks so much for your help.

David

Hi there, @David A1. 

I appreciate you checking back with us. It's great working with a loyal customer such as yourself. 

To help narrow this down, I'm going to ask a few questions if you don't mind answering them. 

1. Are you the only user experiencing this issue? 
2. If you log into QuickBooks from a different computer, do you still experience the same problem? 
3. Did you run the Rebuild and Verify utilities mentioned by my colleague above? 

While I await your response, I have another troubleshooting step you can use in the meantime. I'd like for you to uninstall and reinstall QuickBooks using the clean install method. This removes QuickBooks with the installation files left behind to reinstall the program from a clean slate.

Here's how: 

Before uninstalling QuickBooks Desktop, have your QuickBooks Desktop download file (or installation CD) and license numbers ready.

1. Close QuickBooks.
2. Go to the Finder menu, then tap on Applications.
3. Drag the QuickBooks icon to the Trash.

Next, you'll need to remove the PLIST files from both the User and System folders. 

To remove User PLIST:

1. Go to the Finder menu.
2. Hold down the Option key, then select Library.
3. Open the Preferences folder.
4. Find PLIST files that contain com.intuit.QuickBooks20XX, then move them to the Trash.
5. Empty the Trash.

To remove the System PLIST: 

1. From a new Finder window, open the Macintosh HD.
2. Go to Library, then Preferences folder.
3. Find PLIST files that contain com.intuit.QuickBooks20XX, then move them to the Trash.
4. Empty the Trash.

Once you've completed those steps, you'll need to reboot your computer. Then you're ready to Reinstall QuickBooks. 

If you don't feel comfortable completing the steps I've listed above, please know that you can always reach out to our Technical Support Team. From there, one of our tech support agents can remote into your computer and complete this process for you. 

I'll be sure to keep an eye out for your reply, and I look forward to chatting with you soon. Take care!