Amazon and Quickbooks Desktop

I'm happy to see your post here, CRH19.

There are five different scenarios that you can follow if it's a vendor refund that you're trying to record in QuickBooks Desktop. Each scenario has a corresponding steps.

For the first one, if the vendor sends you a refund check for a bill that is already paid, here's what you'll need to do:

Let's begin with recording a deposit of the vendor check:

1. Go to the Banking menu.
2. Choose Make Deposits.
3. If the Payments to Deposit window appears, select OK.
4. From the Received from drop-down, choose the vendor (Amazon). In the From Account drop-down, select the appropriate Accounts Payable account.
5. In the Amount column, enter the actual amount of the Vendor check.
6. Click Save & Close.

Next is to record a Bill Credit for the refunded amount. Here's how:

1. From the Vendors menu.
2. Click Enter Bills.
3. Select the Credit radio button to account for the return of goods.
4. Enter the Vendor name.
5. Select the Expenses Tab and enter the Accounts on the original bill. In the Amount column, enter the appropriate amount for each account.
6. Select Save and Close.

Then, link the deposit to the Bill Credit:

1. From the Vendors menu, select Pay Bills.
2. Check the Deposit that matches the Vendor check amount.
3. Select Set Credits and apply the Bill Credit you created earlier.
4. Then, select Done.
5. Click Pay Selected Bills, then select Done.

For the steps of the remaining scenarios, you can check out this article (Proceed to Scenario 2): Record a vendor refund in QuickBooks Desktop.

I'm always around whenever you need help with anything QuickBooks. Wishing you the best!

Thank you for this but I am a seller on Amazon.com and I see Amazon as a Customer not a Vendor. I need help understanding how to record when a Amazon customer returns one of my products and I get reimbursed for that product by Amazon.com.

I appreciate you getting back to us and providing additional information on your concern, @CRH19.

Since you treat Amazon as your customer, you can record it as a customer in your QuickBooks Desktop. And enter a credit memo to refund the reimbursement made by Amazon. Let me walk you through the process.

Firstly, let's set the Amazon as your customer. Here's how:

1. Go to the Customers menu.
2. Select Customer Center.
3. Click the New Customer & Job drop-down, then select New Customer.
4. In the Customer Name field, enter Amazon.
5. Fill out the necessary information.
6. Click OK once done.

Then, you can create a credit memo to process the refund. Please follow the steps below once you're ready:

1. Go to the Customers menu.
2. Select Create Credit Memos/Refunds.
3. Choose Amazon from the Customer:Job drop-down.
4. Select the returned product, then enter the amount.
5. Click Save & Close.
6. In the Available Credit window, select Give a refund.
7. Hit OK.
8. Then, review the refund in the Issue a Refund window and click OK.

I've got you an article for more details: Give your Customer a Credit or Refund in QuickBooks Desktop for Windows.

In case you need tips and related articles in the future, feel free to visit our QuickBooks Community help website for reference: QBDT Self-help.

Please know that you can always get back to this post if you have any other questions. We're always here to help.