Amazon Commercial Account (net 90, synchrony bank) error 530 for months at a time - gets fixed, back to error after a few weeks. Synchrony blames QBO - QBO must fix!

ARMProcurement · ‎July 06, 2022

Amazon Commercial Card (Synchrony)
Amazon Commercial Card (Synchrony)
https://www.onlinecreditcenter6.com/commercialgen2/login.do?subActionId=1000&clientId=amazon
Something unexpected happened and we couldn't connect to your bank.

Try signing in again, and check for typos and other errors. If that doesn't work, try signing in on the Amazon Commercial Card (Synchrony) site. (530)

This is the error, and it's happened before. Synchrony is blaming QBO, which I believe because the last time this happened someone in the QBO team had to connect to Synchrony's team and it took a few weeks to fix.
It's been down since 6/16. I can log in fine via the actual Synchrony site, but QBO is incapable. No, there is no additional 2fa or anything on the account which could cause a hangup.
Just need QBO to communicate with Synchrony better because this stinks out loud.

Fiat Lux - ASIA · ‎July 06, 2022

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

ARMProcurement · ‎July 07, 2022

No offense, but I shouldn't need third-party tools to fix an issue originating with QBO.

It was an issue between QBO and Synchrony 3 months ago, and it's the same issue now. It would be great if they could just keep the connection working for longer than a month before breaking it again for 3-4 months.

JenoP · ‎July 07, 2022

Joining the conversation to share details and help with your online banking concerns, ARMProcurement.

Please know that resolving banking issues is a collaboration between your bank and QuickBooks. Error 503 usually means that the page or resource is unavailable. Most of time, it happens when there is a maintenance, a bug in the server's code, or a sudden spike in traffic that causes the server to become overwhelmed.

There are also times that issues in your browser can cause the error. In that case, you can use a different compatible browser (Chrome, Mozilla, Microsoft Edge) or use these keyboard shortcuts to start an incognito or private browsing session:

Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox
Control + Option +P if you're using Safari
Ctrl + Shift + P for Microsoft Edge

Once done, check if you establish a connection or download new transactions. Here's an article for more details about banking issues: What To Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

In case you will get the same result, I would recommend reaching out to our phone support team. They can take a closer look at the error and check what options we have to resolve the issue. Here's how to reach out to them:

Click the Help menu in the upper-right hand corner of your QBO account.
Type in "Talk to a human" in the chatbox, then press Enter.
Select Get help from a human.
Click Chat with us or Have us call you.

Please reply to us and let us know if that resolves the banking error. We'll make sure that everything is working on your end.

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Amazon Commercial Account (net 90, synchrony bank) error 530 for months at a time - gets fixed, back to error after a few weeks. Synchrony blames QBO - QBO must fix!