We don't want you to feel that way, @jenmorr75.
Let me step in for a moment and help you get back on tracking and managing your American Express transactions.
Did you happen to have any specific error message when updating your transactions? Any details you can share will be much appreciated. This would allow me to share an absolute resolution to solve your concerns for today.
In the meantime, you have the option to update your transactions by clicking the Update button. This allows you to manually update your transactions.
In addition, you can also download and manually upload your transactions to your QuickBooks Online banking.
Please follow this article for the detailed steps in downloading and uploading your transactions to QuickBooks Online: How to Upload more than 90 Days of Bank Transactions?
Let me know if you have any other questions about online banking in QuickBooks Online. It'll be always my please to help.
