Anybody know how to talk with someone about about getting reimbursed for a charge to my checking account that should not have been charged

Hi there, @jheselius.

I'd love to help you with your concern about reimbursing charges on your checking account. But can you please provide detailed information on what charges are you referring to? Any additional details would help us provide the best resolution on this matter.

Please know you can continue to reach me here with your additional questions. I'll be standing by for your response.

No one at intuit online payroll can find a payment that they took from my checking account to pay payroll taxes. Bank says Intuit initiated payment. All tax payment are current. I need to activate a fraud investigation to get my money back.

I can see the urgency of getting your issue about a payroll tax payment charged to your checking account investigated, @jheselius. With this, let me route you to the best support who can check and provide the appropriate details you deserve.

In Intuit, our top priority is the security of your account details. Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I encourage you to reach out to our Payroll Care team again. They can create a case to initiate a fraud investigation and process a reimbursement if necessary. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback). 

Also, you can get a closer look at your business's finances and employees by pulling up payroll reports. For the complete list and to further guide you in protecting your business and data using QuickBooks, I'd recommend checking out these articles:

• Run payroll reports
• How to help protect your business and data

We appreciate your patience. If there's anything else you need about managing payroll taxes and payments in QuickBooks, I'll gladly help. Take care, and I wish you continued success, @jheselius.

I have tried all your suggestion many times and I am getting no where. No one seems to want to start an investigation. I just keep getting past around from one person / dept. to another person / dept. I have talked to my bank they referred me to Bank of America where QB initiated payment. All anybody can tell me is that it was taken out of my checking account. No ones seems to know where it was sent. All my payroll taxes are current. It was ether sent to IRS or State of Oregon Dewitt of Revenue.   Withdrawal was $1254.21