Thank you for sharing this query, Jennifer. QuickBooks' frequently used pages are expected to load within 10 seconds, and I tested access and performed tasks in my QuickBooks Online account without experiencing any connection problems.
Can you please specify where in QuickBooks Online (QBO) you experienced connection problems? Did you encounter any error messages? This will help us check and test the issue to provide you with an accurate solution.
Please note that QBO is a web-based service that relies on your device processing power (the amount of available RAM), internet connection, browser, and operating system compatibility. These factors can affect QuickBooks' performance.
So, let's ensure that you're using a supported browser (for web and mobile devices) and that the operating system is up-to-date to meet the system's basic requirements. Please check the following:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer.
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
If the connection remains slow after meeting the requirements, I suggest clearing the cache and cookies to resolve any potential browser's issues and enhance your browser's performance. Also, verify your internet speed (bandwidth) is not limiting your QuickBooks Online experience. Run a Google Speed Test to confirm the speed of your connection.
Visit this article to verify these details and to know more about how internet browsers and mobile connections can affect the performance of QBO: Why is my QuickBooks Online slow?
You can refer to this link to receive real-time alerts and check the current status of online services for QuickBooks: QuickBooks Status Page.
Please feel free to respond if you have further questions or need further assistance.
