May I know what specific error message are you getting? Issues like this can sometimes stem from your browser. Let's perform troubleshooting steps to fix the issue, Carribean.
You can log into your QuickBooks Online (QBO) account using a private window, as it doesn't save your browsing history, cookies or data. This provide a fresh start that often resolve glitches.I've added the shortcut below:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl +Shift + P (Firefox).
- Control + Option + P (Safari).
- Press Ctrl + Shift + N(Microsoft Edge)
Once done, try updating or changing the sales pricing again. If you're able to do so, return to your main browser and
clear the cache to free up space and potentially improve your device performance. If the the problem continues, consider
switching to another browser.
If in case you want to set pricing rules for specific products and services, check this article for more details:
Set up Price Rules in QuickBooks Online.
Additionally, QuickBooks offers a variety of reports that you can use to get the data you need. By utilizing our
Inventory Reports and customize them as need, you can easily monitor all your product details. I've got this resource for you:
Customize Reports in QuickBooks Online.
You may want to
consider upgrading to QuickBooks Online Advanced for other features that you can use and help you optimize your sales pricing management but also enhances your overall financial management capabilities.
Please stay in touch if you have any other concerns when updating sales pricing. I'd be very glad to assist you further.
