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Level 1

Anyone keep getting “your phone number was updated” and to “contact us if you didn’t make that request”? I got 3 of that email in a day.

 
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QuickBooks Team

Anyone keep getting “your phone number was updated” and to “contact us if you didn’t make that request”? I got 3 of that email in a day.

Thanks for taking the time to reach out to us here, catharina-jri.

 

You'll get this message when the phone number used as verification is updated in your company. To check who made the changes, you can run the Audit log report by following these steps:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Gear > Audit log.
  3. Select the Filter icon and choose All Users from the User drop-down menu.
  4. Set the Date and put a check mark on the Settings box under Events.
  5. Click Apply.

Please see this sample screenshot as a visual guide: 

 

 

Check the user who updated the information. You can also read these articles for reference: 

 

If there's anything else you need or other concerns with QuickBooks Online, please let me know by adding a reply below. I'll be around to help you out again. 

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Level 2

Anyone keep getting “your phone number was updated” and to “contact us if you didn’t make that request”? I got 3 of that email in a day.

Hi,

 

I also have been receiving a set of 3 emails up to a couple of times a day since Thu, Oct 22 with the same message--"Your phone  number was updated in Intuit" .  So far, I received 1 set today.   I followed the steps shown below to view the Audit Log and there aren't any transactions with an Event description of Settings Changed.       It seems to occur upon login into QBO, but it does not happen with every login. 

 

Let me know whether this is expected behavior and if you'd like more information. 

 

Thank you. 

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Level 1

Anyone keep getting “your phone number was updated” and to “contact us if you didn’t make that request”? I got 3 of that email in a day.

The same thing happened to me yesterday, but I'm not a QuickBooks user, just a Mint/TurboTax user. 3 emails like this, all in a row. I think there is probably a bug in the Intuit system.

Highlighted
Level 1

Anyone keep getting “your phone number was updated” and to “contact us if you didn’t make that request”? I got 3 of that email in a day.

Same here.  Just a Mint user, and received the three identical emails after logging into my Mint account online.  Something is not working right at Intuit.

Highlighted
QuickBooks Team

Anyone keep getting “your phone number was updated” and to “contact us if you didn’t make that request”? I got 3 of that email in a day.

Hi there, TSQRD.

 

As mentioned above, you'll usually get the message/email about your phone number was updated when the phone number used as verification is updated in your company. To verify this, I'd suggest logging into your Mint account and check to make sure that there are no changes made in your personal details.

 

If you confirmed that there were no changes made, I'd recommend contacting the Mint Support Team. They have the tools to pull up your account and investigate why you keep getting identical emails.

 

If you have additional questions, don't hesitate and reach back out to the Community. I'm always here to help. Wishing you and your company continued success!

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