The login window inside QuickBooks functions like a built-in web browser. Because QuickBooks Desktop Pro 2020 has been discontinued, its internal browser struggles to connect to modern security servers, which causes the screen to spin.
Since you can bypass this window and work offline, your data remains completely safe. However, as internet security protocols advance, older software will struggle to connect to online services. We recommend backing up your QuickBooks company file to ensure your financial data stays protected.
To stop the screen from spinning during login, you can run the TLS 1.2 Readiness Tool from the QuickBooks Tool Hub to update your operating system. TLS 1.2 is an industry-standard internet security protocol. To ensure optimal security and stability, all QuickBooks Desktop connections accessing Intuit services must meet these system requirements.
You can also consider upgrading your desktop product to avoid service interruptions, receive the latest security updates, and maintain access to Intuit services and customer support.
If you have further questions, feel free to reply below. We'll be happy to answer them.
