ATTACHMENTS

For your reference

https://quickbooks.intuit.com/learn-support/en-us/help-article/multi-user-mode/quickbooks-document-c...

Thanks for dropping by the Community, kelper62. I'll share information that could help clear some confusion. 

QuickBooks backup does not include Attached Documents. Instead, you can manually create a backup of the Attach folder, which is located in the same directory as your QuickBooks company file. Also, to ensure your attachments are maintained, as you restore a backup, paste the Attach folder into the same location as your restored company file. 

You can visit this article for detailed information: QuickBooks Document Center: FAQs and common issues.

I will also add these article you can use in the future to help you handle company file properly:

• Restore a backup of your company file.
• Restore your file.
• Fix backup company file issues in QuickBooks Desktop.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

This is a fatal flaw in QB that really needs to be resolved.

Hey there, @jmb5. 

Thanks for chiming in on this thread. 

I'll go ahead and submit your feedback to our Product Developers so they can consider improving the attachments feature in the near future. 

I'm only a post away if you need me again. Have a wonderful day! 

How many complaints about backing up attachments as part of the regular back up will it take to correct? Unfortunately I am one of the many who wasn't aware of it and my migration was a disaster and now I lost all my attachments, and your help desk agrees.  Maybe I can tell the IRS to come to you?   QB You have received so many complaints about this, I can't help but feel you are just ignoring it, attempting to move everybody to QB Online.  "I will pass it on to the developers" is a total coop out.