Backup Failed on Quickbooks for Mac 2019

Thanks for being part of the QuickBooks family, @Ken X. I can share with you some information about backing up data in QuickBooks Desktop (QBDT) for Mac 2019.

Before we begin, let's ensure that your computer meets the system requirements to run the QBDT Mac 2019 program. Once done, let’s perform some troubleshooting steps to scan your company files for errors or data damage. Let’s start with verifying and rebuilding your data.

Here’s how:

1. Go to the File menu, then select Utilities.
2. Click Verify Data, then tap OK.

After that, follow these steps to fix any errors or data damage that's found:

1. Navigate to the File menu again, then select Utilities.
2. Click Rebuild Data, then press OK.
3. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
4. Once done, hit OK.

For other troubleshooting steps to data issues and errors, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop for MAC.

You’ll also want to reach out to Intego’s Support for your concerns related to the software. One of their representatives will be eager to assist you.

Here’s a reference that'll further guide you in managing your business using QBDT for Mac: QuickBooks Desktop for Mac 2019. It contains topics about banking, lists, and getting paid to name a few.

You can always get back to me whenever you have other concerns related to QuickBooks. I'm always here to help you anytime. Keep safe!

Hi Jamaica,

Thanks for reaching out. I did the verify steps with an Intuit representative and there were no errors. My total issue is related to recent updates made by Intego Virus Protection software that prevented the backups. I am working with them to come up with a resolution. If anyone is experiencing the same problem from Intego I would recommend calling them so they can email you a simple uninstall link for your program.

Best,

Ken

Thanks for following up with the Community, Ken X.

I'm happy to hear you've troubleshot this with our Customer Care team and are no longer seeing any errors in your books.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!