Billable Expense date not transferring over to Invoice

Good afternoon, @BLUEEnforcement. 

Welcome back to the Community! 

The best route to take would be to contact our Customer Support Team in order to get an update on your case/ticket. Since the Community is a public platform, I'm unable to review your account on the back end to look over the case/ticket. 

If you've already contact them and they were unable to give you an update, I suggest getting a new ticket or case with another specialist and letting them know what's happened. 

I'm only a post away if you have any other questions. Take care! 

Hello,

Again other week has gone by (Now on Week of providing feedback and calling into to customer service for an update only to be told that customer service has no update to the following trouble ticket numbers:

Case# 15117785077 tied to Tikt@ 1157590361.

SOMEONE needs to provide an actual update!  We have been manually entering over 5,000 dates of services weekly in order to create a bill.

I hear your sentiments regarding the issue you've encountered with your billable expense to an invoice, BLUEEnforcement.

Please know that the authorized team that can review the status of the case and ticket is our support personnel. That said, allow me to re-route you to our team to provide you with its progress.

Here's how:

1. Navigate to the (?) Help icon and select the Search tab.
2. Click Contact Us and enter brief details about your concern.
3. Hit Continue and choose a way to connect with our support:

• Have us call you to get a callback from our team.
• Start a conversation with available support.

Kindly access this link to be guided by our customer care team's availability: QuickBooks Online - Support Hours.

I'm also adding this article that may come in handy once you need to generate and manage your bills and their payments in QuickBooks: Enter and manage bills and bill payments in QuickBooks Online.

I'm always here if you have follow-up questions about handling your billable expenses or other transactions in the system. Just post your concerns here in the Community space so I can assist you promptly.