I can NOT get anyone at QBO customer service to help me with this. The system has been removing billables from my invoices after they are already sent, and sometimes after they are paid. Here is an example...
1. I send an invoice totaling 10,500 to a client, this includes a $500 billable expense for travel.
2. Client emails me and says "How come when I click on the link it says $10,000?"
OR my bookkeeper emails me and says "The client has overpaid".
3. I look and my billable expense has now been removed. I can add it back in, but it has already caused an issue with a client
This is a huge problem on multiple levels, the worst being, if a customer pays the incorrect amount due to using the link, underpays, we will lose money.
I have chatted, I have called, no one can help me. I'm not even sure they believe it is happening. They say they will escalate, nothing happens. They say I will get a call back, nothing happens. I will begin billing QBO for the underpaid invoices if this can't be resolved.
