Blank page comes up when clicking on Enter 2021 prior pay details

Thank you for posting here in the Community, cbaccar.

I'm here to get you pointed in the right direction for determining why you're unable to set up payroll.

Blank pages are usually caused by a piled-up cache on your browser. Let's do a few troubleshooting steps to get rid of any cache-related concerns by following this link: QuickBooks Online doesn't load correctly or has blank pages.

I recommend also contacting our Support Team. They'll pull up your account in a secure environment and help you set up your payroll into your account.

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us.  

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

For the steps and details, you can check out this article: Set up payroll.

If I can be of further assistance, I'm just a post away. Have a great day ahead.

Hello, 

I already did all that and it did not fix the problem.  I spoke with someone via chat and they could not figure out what was wrong.   I then was able to get someone on the phone after waiting 1 hr and they also could not solve the problem.    I did figured out what was wrong as it appears its a bug in Quickbooks that the salary amount causes this issue. I have ran into other bugs as well and they do not seem to fix them.   At this point I am going to be looking for another solution as there prices are high and there Customer support is 0 for 2.   I think what happen is QuickBooks is now to big that is it has now loss the customer focus and support that is needed with these tools.