Go to Home Page - Internet Crime Complaint Center (IC3) that is the FBI reporting tool.  Also file a complaint with Report a Number | Commio who is their phone provider. 

Yesterday, we called Intuit tech support because we had issues with our payroll update not going through. I spoke to someone in the USA who tried to help. However, my shift ended so I told her I had to go. She gave me a few troubleshooting steps to take later. The next day, I received a call from someone that sounded like he was from India. He claimed to be an Intuit tier 2 tech support agent and said we had called about issues with payroll the day before and that he had an open ticket and could help. He wanted me to go to Google and then LogMeIn123 so he could gain access to my computer. I asked him what about the Glance session within QuickBooks? He said it wasn't working. That it was undergoing updates and said I needed to go to LogMeIn123 so he could have full access to my computer to fix it and not just screenshare. I told him I couldn't do that since the prior rep never said she was escalating our issue and that we would get a call back from tier 2 tech support. I told him his call was an outbound call, I didn't call Intuit, he called me, so I had no way to verify this wasn't a scam. He said he would close the ticket then and we hung up. A few hours later, I got this email:

Payroll Service Communication

Information Only

This message is in reference to the following company:  [OUR COMPANY NAME]

Dear [OUR NAME],

Intuit has completed your request to cancel your Payroll service.

Thank you for your business.

Sincerely,
Intuit Payroll Services

Please note there was an embedded link for the email in "contact us" that does not lead to an intuit website but a ct.sendgrid.net website.

I called Intuit and the rep I talked to said our Payroll was never cancelled and that all this was probably a scam. However, it is very concerning to us that people within Intuit have access to our call information and are using it to scam us. Can you please confirm if this is a scam or not?

It is so scary because they obviously have a leak in their system somewhere. I had the same thing happen to me but I had called the Intuit phone number directly from a Google search. And it was routed to the scammer in India. They wanted me to download the 1 2 3 log me in thing also! And I said no way! This usually goes through glance. And then I hung up! If someone calls in that has no clue about the glance network, they are going to use that 123 log me in thing! So scary! This has been going on so long with Intuit and they literally have not done a thing about it!

Thank you for posting this. Yes, it was a scam. I don't know why QB does not get this issue under control. You did the right thing by calling to verify your account was okay and putting a post on here so others are aware. 

Congrats... you've met the QB scammers that have plagued us for years and cost QB customers millions of dollars but QB won't to anything to stop it.  I suspect that they are run from the same offices in India.   

Dear QB,  

Use the money you basically EXTORT from your customers by your 'software as a service' scheme to actually do customer service!  As soon as there is a viable alternative, everyone will leave you because of this!

BECAUSE OF QB PAYROLL.  IF YOU GIVE A SCAMMER YOUR QB USER ID AND PASSWORD.... THEY'VE GOT YOUR BANK ACCOUNT

Hey there, @brianBRP. 

Thanks for chiming in on this thread. 

We want to reassure you that our Support Team would never ask for your password, and we recommend not sharing it to anyone. If you think an email or phone call may be a scam, you can always get in touch with our Customer Support Team yourself by using the following steps listed on this link below: 

Contact Us

In addition, our security site has some helpful information on how to protect your account information and the measures we take to keep it safe. 

Feel free to come back if you have any other concerns. We're always here to help! 

And still everyday there are popup ads everywhere in the software (that I pay way to much for) trying to entice me to "connect bank accounts". NO WAY, NO HOW. That's never gonna happen Intuit when you can't even keep a simple phone call with a client secure.