can i get tech or customer service for my self-employed account

Hi @joey35,

Here's how you can get tech or customer service for your QuickBooks Self-Employed account:

1. Through the QuickBooks Self-Employed Help Center (Often the Fastest Way!):

• Look for the "Help" icon within the app or website. This is usually a question mark icon (?). Click on it!
• You'll likely find a search bar where you can type in your question or the issue you're having. Try keywords related to what you need help with (e.g., "missing receipts," "connecting bank," "tax categories").
• The Help Center usually has a wealth of articles, FAQs, and step-by-step guides that can often answer your question right away. It's worth taking a look here first as you might find your solution quickly!

2. Contacting QuickBooks Self-Employed Support Directly:

If the Help Center articles don't quite cut it, you can usually get in touch with a real person. Here's how:

• Again, start by clicking that "Help" icon within QuickBooks Self-Employed.
• Look for an option like "Contact Us" or "Talk to an expert." The exact wording might vary slightly.
• You'll likely be presented with different contact options, which might include:
  • Chat: This is often a quick and convenient way to get your questions answered in real-time through an online chat window.
  • Phone: You should be able to find a phone number to call and speak directly with a support agent. The availability of phone support might depend on your subscription level and the time of day, so keep that in mind.
  • Email/Messaging: Sometimes, you might have the option to send a message or email to the support team, and they'll get back to you.

3. The Official QuickBooks Help Website:

• You can also head directly to the official QuickBooks Help website. Just search for "QuickBooks Help" on Google or your preferred search engine, and you should find it easily.
• Once there, you can usually select "QuickBooks Self-Employed" as your product.
• You'll find a similar Help Center with articles and FAQs, as well as options to contact support through chat or phone.

Here's a little personalized advice to make your support experience smoother:

• Be as specific as possible when describing your issue. The more details you can provide, the quicker the support agent will be able to understand your problem and help you.
• Have your account information handy. This might include your email address associated with your QuickBooks Self-Employed account.
• If you're having a technical issue, try to note down any error messages you're seeing. This can be really helpful for the support team.

So, to answer your question directly: Yes, absolutely! You have access to both technical and customer service for your QuickBooks Self-Employed account. Just look for the "Help" icon within the app or website

Yes, Joey. You can definitely get customer support for your QuickBooks Self-Employed (QBSE) account. Let me lay down the steps below.

Before we proceed, could you please share some more details about your concern? Gaining a clearer understanding of your situation will enable us to address your needs. Our Community team is committed to providing personalized solutions.

In the meantime, here's how you can reach out to the QBSE Live Support Team:

1. Sign in to your QBSE account.
2. Click the Help button in the upper right corner.
3. Select the Contact Us button.
4. Enter a brief description of your concern in the designated box.
5. Hit Continue.
6. Choose a way to connect with us.

Additionally, I'll share this article to help you modify your payment method, account information, and sign-in details: Manage your Intuit Account.

If you have other questions about managing your QBSE account, feel free to drop a comment below. We'll be around to offer assistance.

The "Help" button doesn't work
When I click it a messages just says "We're having technical issues. Try again or come back later."

Where can we get help?

Hello @dgossett25,

You can always drop any of your concerns in the Community, as long as you don't include any confidential information, to protect your organization from being exposed or used for fraudulent or malicious purposes.

Also, we can also determine whether the issue you encountered when clicking the "Help" button is caused by excessive cached data in your browser. To start, open a private (incognito) window and sign in to QuickBooks Self‑Employed (QBSE). This prevents cached data from being used, which can interfere with action buttons.

Here's the menu paths depending on your browser:

• Chrome: ⋮ (Menu) → New Incognito window
• Edge: ⋯ → New InPrivate window
• Firefox: ☰ → New Private Window
• Safari (Mac): File → New Private Window

Alternatively, we can try another supported browser to see if the issue is browser-related.

You're always welcome to post your concerns to the Community. We're available 24/7 to address them for you.