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stephanie135
Level 1
posted
‎February 06, 2024 11:00 AM
last updated ‎February 06, 2024 11:14 AM

can not type in password when opening company

What is happening

After I leave quick books open for a while it will lock me out, not allow me to type in my password. That area is grey.

If I sign out of my computer then reopen QB it will then allow me to type in my password

This is happening all different times of the day. I have narrowed it down and I believe it is happening after it is doing the daily updates.

I have tried closing  all other back up programs and closed all other programs and it still happens, I also have paid my tech to look at other possibilities and we can find nothing. All my other programs are working fine.

 

I have gone on line with the online bot person and worked through all the suggestion they have had and done those updates.

 

I also talked to Pritam at [removed] he looked at my log and seen the errors when is closes down. He told I had to pay $499 for the silver plan or $799 for the Platnium plan for support.

 

I just purchased this in January after getting a new computer. I had QB on my older computer and never had any issues. I am finding if frustrating that having paid for the program that it is not working correctly. If I do what I need to do on QB then close it out. I have no issues.

 

 

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2 Comments 2
Jelayca V
QuickBooks Team
QuickBooks Team
‎February 06, 2024 12:54 PM

can not type in password when opening company

I understand the inconvenience this has caused you, stephanie135. Rest assured that I'll be with you in this. 

 

To begin with, I recommend using the QuickBooks Tool Hub for troubleshooting the issue. The QuickBooks Tool Hub is a collection of tools that can help you fix common QuickBooks Desktop issues. You can download the most recent version of the QuickBooks Tool Hub from this IP address 1.6.0.3. It is recommended to use the Tool Hub on Windows 10, 64-bit for the best experience. 

 

Once you've downloaded the QuickBooks Tool Hub, you can follow the steps below to use it effectively: 

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hu

 

The QuickBooks Tool Hub is designed to act as a launchpad for the tools that can help you fix your issue. Each tab in the tool hub provides a set of tools that can help you with different types of problems. 

 

For more details and information about other troubleshooting steps, please visit this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub

 

Furthermore, I am also adding materials that contain information about Unrecoverable Errors when opening a QuickBooks Desktop file on a workstation and Care Plans for QuickBooks Desktop. You can access these resources by visiting these articles:

 

 

Feel free to reach out to us if have any questions about login issues in QBDT. The Community is always available to help you. Best regards.

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4Gal
Level 11
‎February 06, 2024 06:24 PM

can not type in password when opening company

@stephanie135 

I also talked to Pritam at [removed] he looked at my log and seen the errors when is closes down. He told I had to pay $499 for the silver plan or $799 for the Platnium plan for support.

 

How did you call them? You talked with a scammer.

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