Can't Email Invoices

Hello, Monica.

Thank you for reaching out to the Community. I appreciate you for performing some troubleshooting steps to rectify the issue. But don't worry, I have another troubleshooting to help you surpass the error you've encountered when emailing the invoice to your customer.
 

In QuickBooks, we have these tools: PDF and Repair Tool. This tool is designed to discover and repair errors that occur while using the PDF and Print feature of QuickBooks. This tool has been specially introduced and designed to fix the issues in Microsoft components, ultimately resolving the main issues. This tool can work wonders to resolve all printing and PDF errors.
 

Let's download and install the QuickBooks Tool Hub. The QuickBooks Tool Hub helps fix common errors. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Please save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.

For more detailed steps, please check out this article: Fix PDF and Print problems with QuickBooks Desktop.

Feel free to reply to this thread if you need anything else in running your QuickBooks. I'll be here to answer them and assist you further. Have a great day ahead.

Thank you for your response. However, I guess I wasn't very clear in my original question. 

I already did what you suggested and I'm still unable to email, and I still get the same response about a missing component. I ran it again this morning just to be sure, and it's still not working.

We appreciate you getting back into this forum, MonicaG. Let me help route you to the right support available so you can seamlessly send email invoices to your customers.

Since all possible troubleshooting steps were provided and performed in your account, we recommend contacting Microsoft support team to guide you with the following steps to sort out your query. They have necessary tools to further review your file and provide real-time assistance. 

You may also want to visit this article to help fix printing and emailing issues from your company file: Fix PDF and Print problems with QuickBooks Desktop.

Furthermore, I've added this reference to help you track and enter customer paid invoices in your account: Record invoice payment.

You can always get back to us if you require additional assistance managing customer transactions in your file. Feel free to leave them in the comments below, and we'll ensure to provide further help. Keep safe.

To add a bit more information: 

I just discovered by sheer accident that I am able to email under the following condition:

1 open an invoice from the customer list in Customer Center; I click on Email. When the Send Invoice box opens, I click on send. I still get the message that states "Quickbooks can't complete the current action due to a missing component", but when I close the message box, I get the message "Message was successfully sent".

When I try to email from the File ==> Send Forms to send multiple emails, I get the message about the missing component and none of them are sent.

I don't know if this will shed any more light on what the issue is...

Please let me know your thoughts. 

Thank you. 

Adding again to the message above.

I'm able to send an email by clicking on "Email", but it just sends the email without attaching the pdf invoice.

I am having the exact same issue --- did you ever solve?

I'm having the exact same issue --- did you figure out?

No. I thought I found a work-around, but I was wrong. 

Nothing has worked so far. 

I found a suggestion online and it worked. I thought I had done it yesterday but I hadn't actually completed the process.

This is what worked for me:

In Windows Search I looked for Microsoft XP Writer; if you don't see it, you can add it to the list. Check the box and click ok. Restart your computer.

I just added the feature yesterday but didn't enable it. I did it just now, rebooted, and emailed the invoice successfully.

I hope it works for you too!

For those of you who were as confused as I was, I found out the Microsoft XP Writer is installed in Windows 11, it just has to be  checked to be "turned on".  Click on the Windows icon. (The 4 blue boxes that look like a window where your start button is located) At the top in the search feature type in Turn Windows features on or off.   A list will pop up. Cursor down the list until you find Microsoft XPS Document Writer under Microsoft Print to PDF.  Make sure it is checked and the box turns blue.  Once I did this and restarted my computer everything worked the way it did before I upgraded to Windows 11.

This worked for me too. Thanks!

Thank you that worked!!! So frustrating.  I was on tech support for half an hour and they couldn't figure it out. They actually told me that my files were corrupt. Now I wonder who I actually talked to.  Thank you for figuring it out for the rest of us!

I've been working on this intermittantly now for weeks! FINALLY I found this thread, and while my laptop is still completing the searching for files function, I believe an early THANK YOU is on its way. So frustrating, that such a simple fix, could have saved HOURS of repeated downloads, walk aways, more search for answers, downloads....

You all get it -

Thank you! (i think :))...

CONFIRMED!!! SUCCESSSSSSSS Thank You!

But this doesn't work for Windows 11 which where I am having the same issues.  I can email to my clients but quickbooks no longer attaches the invoice itself.  

I tried the hub and all the tools on it to fix this-but it says for Windows 10 only.  What do I do for Windows 11?

Thanks for joining the community and getting involved with this thread, blondie64.

For the best experience, Intuit recommends using your QuickBooks Tool Hub on Windows 10, 64-bit. The program should still run in Windows 11.

If you continue encountering a "for Windows 10 only" message when trying to run your Tool Hub on Windows 11, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about using the QuickBooks Tool Hub to fix these types of problems: Fix PDF and Print problems

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Wednesday!

You need to activate the Microsoft XPS document writer to fix it 

Thank you, this worked perfectly!

Activate Microsoft XPS Document Viewer -

Microsoft provides a solution to this problem - see this link from Microsoft

https://answers.microsoft.com/en-us/windows/forum/all/xps-document-writer-is-not-on-my-new-computer/...

Drew Dunk's solution (at the bottom) solved this problem for me.

In Windows 11, the XPS Document Writer AND Viewer are hidden and don't always show up when you click on add optional features. I posted the XPS writer info above and may not have been clear enough when I said "Do the same thing for the XPS Document Viewer." Here's the instructions on installing the XPS viewer:

1. Window+R

2. Type “optionalfeatures”

3. Find Microsoft XPS Document Viewer 

4. Check Microsoft XPS Document Viewer

5. Hit OK, let Windows run

I have spent countless hours on this issue in the past 2 days. Quickbooks Tool Hub does not fix this issue! Someone suggested doing a manual reset on QB updates In QB go to > Help > Update QuickBooks Desktop > > Go to Update Now tab > Check the box "Reset Update > When finished > close and reopen QuickBooks to install the updates. This worked for me!

Just to let you know that neither worked for me with Windows 11 and QD 23 Accountants Edition. The only way I got Invoices to send was to make a backup and run on it on a machine running Windows 10. So the issue is with Windows 11.  Intuit knows they have an issue but  my opinion is they want to push everyone to Online Version.

Larry

VicsOff you're awesome! Worked for me!

VicsOff you're awesome! Worked for me too! ☺️

VicsOff,

You are the man!!!! Why in the H**L does QB's not know of this 2 minute fix????

Unbelievable,

Thank you!!!

Don't see Vicsoff solution. Can you provide>

Thanks

Larry Vavrek