Can't Email Invoices

Larry V · ‎September 30, 2024

Never Mind it doesn't work.\

Larry

RDM362 · ‎September 30, 2024

Level 1

‎October 16, 2023 12:24 P

Vicsoff solution

For those of you who were as confused as I was, I found out the Microsoft XP Writer is installed in Windows 11, it just has to be checked to be "turned on". Click on the Windows icon. (The 4 blue boxes that look like a window where your start button is located) At the top in the search feature type in Turn Windows features on or off. A list will pop up. Cursor down the list until you find Microsoft XPS Document Writer under Microsoft Print to PDF. Make sure it is checked and the box turns blue. Once I did this and restarted my computer everything worked the way it did before I upgraded to Windows 11.

Mindella1961 · ‎September 30, 2024

Vicsoff's post:

For those of you who were as confused as I was, I found out the Microsoft XP Writer is installed in Windows 11, it just has to be checked to be "turned on". Click on the Windows icon. (The 4 blue boxes that look like a window where your start button is located) At the top in the search feature type in Turn Windows features on or off. A list will pop up. Cursor down the list until you find Microsoft XPS Document Writer under Microsoft Print to PDF. Make sure it is checked and the box turns blue. Once I did this and restarted my computer everything worked the way it did before I upgraded to Windows 11.

kmholmes615 · ‎October 01, 2024

Thank you so much! I have been running the tool 3-4 months when I invoice and could not get it fixed. Your solution did the trick, so thank you for sharing it! You are my hero haha

Larry V · ‎October 01, 2024

Mindella1961

Here is my issue. Running Windows 11 on Parallels on a Mac. When checking it is already checked. I even ran the tool repair for both QB and for Windows sill when trying to email an invoice I am still betting the window to send to QB Support no matter what I check QB shuts down. So if anyone has a solution for this I would appreciate it. Getting tired of using a backup on a thumb drive and running it on a Windows 10 Vm and it works.

Thanks

Larry

eprunty · ‎October 02, 2024

is the XPS viewer needed on the clients pc or the person generating the invoice.

Larry V · ‎October 03, 2024

I can’t answer that. When I try to send everything look normal until I hit send. That’s when the window pops up wanting to send a report. To QB. Selecting anything then crashed to the desktop. Then when reopening QB it returns to the Company that was opened when it crashed.

Larry

Danielle Zimmerman · ‎November 12, 2024

Yay! This was a great find for me. Thank you!

Katep · ‎November 13, 2024

Thank you VicsOff for helping all of us when QB can't seem to get their act together! Spent 1.5 hours with them yesterday trying to fix an issue with QB time. I ended up figuring it out myself when they needed to call me back for the 3rd time. Thankful for this option to find real answers!

nvanderroest · ‎November 18, 2024

I have the same exact issue. Its driving me crazy....Windows 11Pro September 2024 install. Clearly they don't care about anything other than web versions

Chrea · ‎November 19, 2024

@nvanderroest

Which QB Desktop year version?

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