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fanladyandlighting
Level 1

Can't send Purchase Order in- outlook is not responding

Email will NOT go thru because it says outlook is not responding. Help please!

1 Comment 1
SashaMC
Moderator

Can't send Purchase Order in- outlook is not responding

Hello fanladyandlighting,

 

Welcome to the QuickBooks Community!  Did you recently update to Microsoft Office 365 version 2402? If so, check out Unable to send emails from QuickBooks using Outlook Desktop after update to Version 2402.

 

Here's how to find your version:

1. Open Outlook
2. Select File, then Office account and then About Outlook.

 

If you see the message "Outlook cannot log on" when you try to email a report or transaction with Office 365, check out Outlook cannot log on when emailing in QuickBooks Desktop.

 

However, if this isn't the case, you may need to check if your QuickBooks isn't set to automatically run as an administrator.

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. Type QuickBooks into the search. Then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Select the Compatibility tab.
  6. Select to uncheck the Run this program as Administrator option. If the option is grayed out, select Show Settings for All Users. This makes the option available.
  7. Select Apply and then OK.

Please let me know if you are still having issues sending the Purchase Orders email out! I will be looking out to your reply. See you in a few. 

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