Welcome to the Community, Zatar. I am glad that you have shared your concern on our forum.
To utilize the app on an iPad, let's first update your QuickBooks mobile app and iOS to the latest version so you can open and use QuickBooks Online (QBO) properly.
It's possible that you have an out-of-date version of QBO and iOS, preventing you from opening and using the QuickBooks app. It is necessary to update them in order to have access to new features and fixes.
1. To update the QuickBooks Mobile app:
- Open the App Store on your device, then tap your profile icon at the top of the screen.
- Find for the QuickBooks mobile app in the Available updates section.
- Select Update.
2. To update the latest version of iOS:
- Use iCloud or your PC to back up your device.
- Connect your gadget to a power source and to the internet through Wi-Fi.
- Go to Settings, General, then Software Update.
- Choose the one you wish to install if there are two accessible software update options.
- Tap the Install Now button or Download and Install option.
- Type your passcode and click Install Now.
Please reopen the QBO app once completed. Let's see if you can get to it now. If not, I recommend that you reinstall the app. For further information and procedures, visit this article: Download and install QuickBooks Online for iPad.
You may also find this article useful in navigating the QBO app features available on compatible mobile devices: Compare mobile app features.
Zatar, I am always available in the Community. If you need additional assistance opening your QBO app on your iPad or have other QuickBooks-related questions, simply tap the Reply button below or re-post in the Community. I wish you the best of success with your business. Have a wonderful day!
