It's my priority to assist in regaining this functionality in your invoices, @OldGlorySolutions. This issue occurs when your browser's cache accumulates over time. Let me share some steps to isolate and resolve this quickly.
Yes, I've successfully tried editing my invoices using my QuickBooks Self-Employed (QBSE) account. Before anything else, may I know what section of the invoice you're trying to edit? In the meantime, since you're unable to do so, I suggest logging into your QBSE account using an incognito or private browser. In this mode, webpages load without using data from cached files. Therefore, everything it loads comes directly from the website's server.
Here are the shortcut keys after running one of these browsers:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After starting a new private browsing session, please log into your QBO account and check if you can now edit the invoice.
- Go to Invoices and then from the invoice list, select View/Edit.
- Click on the detail that you're trying to update.
- Beside the Email button, click the drop-down arrow.
- Hit Save.
If you successfully edited the invoice, I suggest clearing your regular browser's cache to help the program run smoothly. You can also use other devices and supported browsers as alternatives.
For more details about QBSE invoicing, you can reference this article: Create invoices in QuickBooks Self-Employed. This also includes the steps on how to turn on payments that let you accept online payments as future reference.
We encourage you to revisit this thread if you have additional questions or need assistance with your invoices. Our team is always here and ready to help whenever you need guidance. We look forward to supporting you on your journey.
