Yes, Kmessall. First, let's ensure that auto-tracking in your QuickBooks mobile app is still activated.
Then, Keep GPS or Location tracking enabled at all times for accurate trip recording. QuickBooks Mobile App uses GPS to track your mileage automatically when you start driving. Also, disconnect from Wi-Fi while driving to prevent disruptions.
Other than that, enabling the While Using the App or Only While Using options may disrupt the app's ability to track your mileage. To ensure accurate trip tracking, make sure the QuickBooks app runs in the background.
Also, check the settings of any antivirus or memory-boosting apps you may have, as they can interfere with mileage tracking. Consider adding the QuickBooks app to any approved or ignored lists. You can refer to these articles to check Apple and Google's instructions on changing settings based on your device type:
Make sure to use the latest QuickBooks app (iOS 12.2 or later). Avoid Low Power Mode during tracking, and keep the app open if necessary. Turn off Do Not Disturb while driving to keep the app active.
For detailed steps on troubleshooting your mileage tracking issues, you can refer to this article: Fix mileage tracking issues in the mobile app.
Meanwhile, you can manually add those trips not recorded in QuickBooks.
In the Mileage window, click the Add trip button, fill in the necessary fields to record your trip, and then hit Save.
I'll be adding this article to help you track trips and vehicle expenses in QBO: Reimburse employees' mileage and vehicle expenses.
Feel free to reach out to the Community if you require further queries on managing your business trips in QuickBooks Online.
