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We acknowledge that sometimes circumstances change, and you might need to cancel your QuickBooks Online subscription, Melody. I'm here to guide you through the process in unsubscribing your account.
The procedure to cancel your QuickBooks Online (QBO) subscription varies based on where you signed up. If your subscription was initiated through a mobile app store, you must process the cancellation directly through that app store.
To cancel your QuickBooks Online (QBO) subscription, follow these steps if you purchased it directly from Intuit:
- Use a web browser on a computer and log in to QuickBooks Online as the primary or company admin.
- Go to the Gear icon and select Subscriptions and Billing.
- Under the QuickBooks section, select Cancel.
- Complete the cancellation by following the on-screen instructions.
If you don't see the Subscriptions and billing option as an admin, your subscription might be through a mobile app store. Check the specific app store for cancellation steps. For more details, refer to this article: Cancel your QuickBooks Online subscription or trial.
Please know that if your subscription is suspended, we will maintain your company data for 365 days from the date of cancellation and provide read-only access throughout that period.
If you want to resubscribe within that time frame, then you'll be able to access your data again.
If there’s any way we can assist you further, please don't hesitate to leave a comment below. We wish you continued success in your endeavors and hope to have the opportunity to serve you again in the future. Take care and best wishes!
