Canceling QB Online without login access

Hi @adangus , thank you for posting in quickbooks community.

You can cancel your QBO account on the Billing & Subscription page. Then, your data will be available in a read-only access for one year from the cancellation date.

Here's how: 

1. Click the Gear icon on the top menu.
2. Choose Account and Settings and click Billing & Subscription.
3. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
4. Choose Continue to Cancel, then Continue to Cancel again.
5. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and select Confirm Cancel.

Then, you'll receive an email confirmation that you canceled your online subscription plan.

For more details about canceling your subscription, you can check out this article: https://quickbooks.intuit.com/community/Help-Articles/How-to-cancel-your-subscription/m-p/187739. Move your ACH account could be solution too.

Glad to assist you.

I'll also share the steps on how you can recover the account, and help you reach a support person, adangus.

When you get an error that no account is found, it's possible that your QuickBooks Online account is associated with a different user ID. To check the correct information, you can follow these steps:

1. Go to the QuickBooks Online sign-in page.
2. Click the I forgot my user ID or Password link.
3. Enter the email address and select Continue.

Please see this sample screenshot for a visual guide:

If you've entered Ruby's email address, log in to her account and check the recovery email. You will see all the user ID's linked to the account. Then, go back to the sign-in page and try to log in.

I've got this article for reference: Reset your password or recover your user ID for QuickBooks Online.

Once you're signed in to the account, you can cancel the account by following the steps provided by gayatriluthfias20, Otherwise, reach out to our Customer Care Team using the test drive. Before doing so, please check our support hours here. Then, follow these steps:

1. Go to this link QuickBooks Online Test Drive.
2. Click the Help icon located in the upper right-hand corner.
3. In the Help window, click the Contact Us button located at the bottom.
4. Enter your question and click Let's talk.
5. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. Go to the Help menu, and select Talk to a human.
2. Choose Talk to a human again. 
3. Proceed with I still need a human.
4. Click the Contact us link.
5. Select either Start messaging or Get a call.

I'm always here to help if there's anything else you need with QuickBooks Online. Take care and stay safe.