Hi, Michelle.
We appreciate the time and effort you’ve put into trying to resolve this on your own. Since the issue persists even after thorough troubleshooting, it would be best to contact our Live Support team for a more in-depth examination of your settings. They'll be able to assist you via screen sharing, which allows us to review your setup directly and help identify what might be causing the misalignment.
To contact Live Support, here's what you'll need to do:
- Click the Help button in the top-right corner of your QuickBooks Online screen.
- Select the Assistant tab and type Talk to an expert to get support options.
- Choose your preferred method — either Chat or Callback.
To check when Live Support is available, refer to our support hours here: Get help with QuickBooks products and services. Make sure to select QuickBooks Online as your product.
If you have any other QuickBooks-related questions, feel free to reach out to the Community again.
