Cannot Open Attachments in 2022 Desktop

Share the screenshot of the error message. Click the Photos icon the menu to insert the image here.

I have attached the pop-up error.

I also noticed that we no longer have an icon indicator showing that the bill has an attachment, something that the previous version had and we would like to get back.

Hello there, @LEANDRA 74.

Thank you for posting here in the Community and providing additional information about the issue and what works for you to open the PDF attachment. Allow me to chime in and provide some troubleshooting steps to resolve the issue. 

Staying up-to-date with the latest versions is a great way to take advantage of the latest features the program has to offer business owners. When using QuickBooks Attached Documents, an Attach folder is created and stored in the same location as the QuickBooks company file. Renaming or moving the company file to a different location will break the connection between the Attached Documents and the company file.

To fix the problem, re-link the Attached Documents. Here's how. 

1. Select the Company menu from the top menu bar.
2. Hover over Documents and choose Repair Attached Document Links.
3. Click Open Company File Folder.
4. Ensure that both the company file and the Attach folder appear in the window that opens, then you can close it.
5. Click Repair Links.

You can refer to this article for more detailed information and troubleshooting steps for common issues of missing attached documents in QuickBooks Desktop. QuickBooks Document Center: FAQs and common issues.

If you're still having trouble, I recommend getting in touch with QuickBooks Desktop support directly. An agent will be able to gather more details and take a closer look at what's going on with you to work this out. Read this link to learn support hours, options, and other important information: Intuit QuickBooks Desktop software support policies

Keep me updated on how things go on your end. I want to ensure this gets resolved for you. Have a great day.

No, this did not fix my issue. I called support and they cannot help me either, they suggested we contact professional IT help.

@LEANDRA 74 

Is the error message only for certain attached files or can't access all attachments?

I too have a very similar issue.  I recently created a new company file (With a new name and on another machine), exported my Customer.iif from my old company file and imported .IIF to the newly named company file. As per another discussion in this forum, I also copied the ATTACH folder from the old company file sub-folder to the new machine and location. Then opened the new ATTACH folder, and renamed the old company named sub-folder to my new named company. Executed the REPAIR ATTACHED DOCUMENT LINKS, No ERROR MESSAGE, Repair was complete.  However, NO PAPER clips showed up in the customer list, and No documents were attached to any of the customers. Both the old and new companies were QB DESKTOP 2021 R12P.

Thanks for sharing this with us, @Dripping Water.

I can see your frustration concerning the attachments in QuickBooks Desktop. I'm here to point you in the right direction to resolve this error encountered in your company.

We can call our QuickBooks Desktop support team to investigate further if there's an ongoing issue regarding attachments.

Here's how:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click Contact Us.
4. On the pop-out window, select Search for Something else.
5. Enter a specific keyword about your concern.
6. Choose a way to connect with us: Get a callback.

You can refer to this article for more detailed information and troubleshooting steps for common issues of missing attached documents in QuickBooks Desktop. QuickBooks Document Center: FAQs and common issues.

Stay in touch if you have other concerns by leaving a comment below. I'm always glad to help in any way I can.​ Have a great day.

I followed the steps given and it is still not working.

 I appreciate you following the resolutions mentioned on this thread, Newmon. Let me point you on the right direction of support to help you with managing your attachments. 

Since the issue persists, I recommend contacting our Customer Care Team. They have the means to securely address this matter via screen sharing while ensuring the protection of your personal information.

Here's how: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Hit Contact Us.
3. Give a brief description of your issue, then Continue. 
4. Sign in to your Intuit account, choose Continue, and then Continue with my account. 
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.   

Here are different resources to help you get the answers to frequently asked questions and recommended troubleshooting steps for common issues related to QuickBooks Document Center and the different QuickBooks Desktop tools to help fix problems and errors: 

• QuickBooks Document Center: FAQs and common issues
• Fix common problems and errors with the QuickBooks Desktop Tool Hub

Feel free to reach out if you have further questions about handling your attachments and other files in your company. I'll be here assist. Stay safe! 

@BNewmon1 

Is the error message only for certain attached files or you can't access all attachments?