Get 50% OFF QuickBooks for 3 months*

Buy now
United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
KACCPA
Level 2
posted
‎November 15, 2023 03:23 PM
last updated ‎November 15, 2023 3:23 PM

Cannot open multiple tabs in QBO Desktop App

A few days ago the + button to open multiple tabs within the QBO desktop app for accountants stopped working.  This feature is described in this article: "Download and use the QuickBooks Online desktop app" in QB help and in multiple other items of Intuit propaganda.  I relied heavily on this feature. Is this happening to anyone else? If so, are they bringing it back? What on earth could the rationale be for taking away this incredibly useful functionality?  It is the only reason I use the app vs accessing QBO through a browser.  

Solved
Reply Join the conversation
Best answer November 15, 2023
Solved

Best Answers
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎November 15, 2023 06:39 PM

Cannot open multiple tabs in QBO Desktop App

Hello, @KACCPA. I recognize the significance of ensuring smooth integration with the QuickBooks Online Desktop app. Let me assist you in addressing this issue.

 

I possess various solutions to enhance the performance of the desktop app.

 

First, you can reset your app data. Here's how: 

 

  1. Open the QBO desktop app.
  2. Log in to your company, then click the Help menu.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and re-install the desktop app for QBO. You can also log in to your account in your web browser.  

 

You can also visit these articles:

 

 

Please feel free to reach out whenever you have concerns in mind. I'm always here to help you with your concerns. Have a great day!

View solution in original post

Reply Join the conversation
1 Comment 1
ChristineJoieR
QuickBooks Team
QuickBooks Team
‎November 15, 2023 06:39 PM

Cannot open multiple tabs in QBO Desktop App

Hello, @KACCPA. I recognize the significance of ensuring smooth integration with the QuickBooks Online Desktop app. Let me assist you in addressing this issue.

 

I possess various solutions to enhance the performance of the desktop app.

 

First, you can reset your app data. Here's how: 

 

  1. Open the QBO desktop app.
  2. Log in to your company, then click the Help menu.
  3. Select Reset App Data.

 

If the issue persists, you can uninstall and re-install the desktop app for QBO. You can also log in to your account in your web browser.  

 

You can also visit these articles:

 

 

Please feel free to reach out whenever you have concerns in mind. I'm always here to help you with your concerns. Have a great day!

Reply Join the conversation
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Featured
The Answer Room - A Simple Guide to Sales Tax in QuickBooks Online
Ready to unravel the complexities of sales tax? Tune in to the latest episo...
Read more
The Answer Room: Banking and Reconciliations in QuickBooks Online
If you're looking to streamline your financial management and take control ...
Read more
Introducing the QuickBooks Online AI Payroll Agent: Streamlining Employee Compensation
(view in My Videos) Payroll management can be a daunting and error-prone ta...
Read more

Need to get in touch?

Contact us