Cant update customer contact info

Let me share some information that can help fix this error in your QuickBooks Desktop (QBDT), lafuturex.

Since you've mentioned that you encounter some errors as you save your data, it's best to use the verify and rebuild data since it removes empty and/or damaged data from the file. Please know that it will also remove or delete transactions that are damaged, which can threaten the overall integrity of your company file.

Here's how: 

Step 1: Verify your data

1. Go to the Window and then click Close all. 
2. Press the File menu, and then choose the  Utilities option. 
3. Hit Verify Data. These are the possible messages that you may see: 

• QuickBooks detected no problems with your data - you don't have to do anything since the data is clean. 
• An error message - search for it on our QuickBooks Desktop support site for how to fix it.
• Your data has lost integrity - Data damage was found in the file. Rebuild your data to fix it.

Step 2: Rebuild your file 

1. On the upper left corner, click the File menu. 
2. Select Utilities, and then choose Rebuild Data. 
3. You'll be prompted with a message that says you'll need to create a backup, click OK. 
4. Enter the name of the file and click Save. 
5. Press OK when you'll see a message that states Rebuild has been completed. 
6. Go to File, and select Utilities. 
7.  Click Verify Data again to check for additional damage. 
8. If there's no error, you can restore your recent backup. However, if there's damage found, it needs to be fixed manually. 

For more details steps. please visit this website since this includes the additional info that can help in your future transaction: Verify and Rebuild Data in QuickBooks Desktop

You can also utilize this material if you get the same error: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Please leave your concern in the comment section so that we can further assist you. We're always around to help. 

All other multi-user accounts on the server can manipulate and save the contact data. Only the one user can not

All other multi-user accounts are able to manipulate and save contact data. Just the one user is unable to do so. The file has been verified and the file doctor tool has been run on the file. The database scanner has also been run on the server itsself. 

Thanks for getting back with the Community, lafuturex. I appreciate your detailed information.
 

I've checked our ongoing/solved investigations and can confirm there's currently a solved one about encountering a "Could not save the information" error message which prevents users from updating customer information in their Customer Center. The investigation case number is INV-46267, and it was closed on September 17, 2021.
 

Intuit's Product Investigations team has confirmed this issue is specific to the computer a user's using. Something on your system is causing the message to display. Their recommended troubleshooting is to use QuickBooks in Selective startup on the affected computer.
 

Here's how:
 

1. On your keyboard, press Windows + R simultaneously to open the Run command.
2. Enter "mscongif" and click OK.
3. From your General tab, choose Selective startup and Load system services.
4. Access the Services tab and tick Hide all Microsoft Services.
5. Press Disable all.
   
   
    
6. Uncheck Hide all Microsoft services.
7. Click Windows Installer from your list of services, then OK.
8. Select Restart on the System Configuration window.

Another solution they've recommended is to have your user use a different system, instead of the computer they encounter the error message on. Ultimately, our Product Investigations team has verified there's another program conflicting with QuickBooks to cause this message. One that's been identified is Microsoft SQL Server. You can check your installed programs to see if there's anything that may be causing this.

I've also included a detailed resource about using Selective startup which may come in handy moving forward: Install or uninstall QuickBooks in Selective startup
 

If there's any additional questions, I'm just a post away. Have a great Friday!