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ericka598
Level 1

Card processor fees on tips collected via credit/debit transactions

I'm currently debating on turning on the function to accept tips via our credit/debit transactions. In my state, they allow us to charge the "exact" amount of processor fees back against the tips collected, before they are distributed to the employees. After contacting QB and Merchant Services support, neither can provide me a report that shows "tips collected" and "fees on those tips". The difficulty I'm running into is that if we run a credit card, debit card, or manually process the card information, I get charged a different rate for each type of transaction. So, manually calculating the fees on each tip would take a long time to process. Has anyone else run into this issue, and if so, how did you resolve the issue?

1 Comment 1
JasroV
QuickBooks Team

Card processor fees on tips collected via credit/debit transactions

I appreciate you for sharing the details of your concern with us, @ericka598.

 

I understand how beneficial it is to your business to be able to run a report that shows the tips you've collected and the fees. I'll take note of this and let our development team know about your suggestion.

 

In the meantime, you'll want to manually calculate the fees. Or you can utilize a third-party app that has the function you need. You can utilize these resources for your reference.

 

 

Furthermore, I got you this article that can guide you through the steps in case you need to refund your customer payment: Void or refund transactions in QuickBooks Payments.

 

I'll be around if you need more help with your reports and POS. Stay safe and have a great day ahead!

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