Changing the date when entering transactions

I appreciate your dedication to resolving the issue, 360HC. Let's make sure you can change the date manually in QuickBooks Desktop for Mac.

Upon reviewing our records, I've found that there's an open investigation regarding your concern. Our software engineers are working diligently to identify the root cause of the problem. We assure you that we are taking all necessary steps to get this rectified as soon as possible.

For now, I recommend contacting our support team. This way, you'll be added to the list of affected users and receive status updates through email or SMS. For a faster transaction, provide this investigation number to our representative: INV-61356. Here's how:

1. Select QuickBooks Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support.

Your patience and understanding are greatly appreciated as we work to address the issue. We look forward to providing you with the best possible experience in the future, 360HC. If there's anything else that I can do for you, just tag my name in the comment section. Take care!

Hi,

there is no Quickbooks Desktop Help in my Help drop down menu.  In fact, my screen does not look like yours.

This seems like it would be a simple issue to fix and I'm surprised it's become so complicated.

Please advise,

Thank you,

Thank you for your prompt reply, 360HC. I can see that you're using QuickBooks Desktop (QBDT) for Mac, and I'll guide you on how to contact support accordingly.

The QuickBooks Desktop Help option is available in QBDT for Windows. With Mac, you have the QuickBooks Help menu after clicking Help. For detailed information, please refer to the Contact QuickBooks Desktop for Mac section in this article: Contact QuickBooks Desktop support.

Alternatively, you may reach out to support outside of QuickBooks by following these steps:

1. Open this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.
2. Select QuickBooks for Mac as your product, then Continue.
3. Enter a short description of your concern, then Continue.
4. Choose a way to connect with support.

Once connected, our team will add your name to the list of affected users in the investigation. It will ensure that you receive timely email notifications about the latest updates.

On the other hand, I'm adding this material for more tips while modifying your entries in our system: View and edit transactions in QuickBooks Desktop for Mac.

Please let me know in the comment section below if you have follow-up questions while changing the date when tracking your transactions in QBDT for Mac. I'm just a few clicks away to help you again. Have a good one!

I cannot enter a transaction date (checks, deposits, credit card txns) other than today's date.  I'm on QBDT for Mac 2024.  Anyone else having this problem?

I am having the same issue, using QBDT for Mac 2024.  Any suggestions?  I have been unable to enter transactions with the correct date since the beginning of January 2024.

Hi Maybelle - 

I use QBDT for Mac 2024, and I am having exactly the same problem - QB will not accept a check, deposit or credit card transactions with any date other than the current day's date.  Since the beginning of January, I have spent approx. 20 hours troubleshooting with Intuit technical and data support people, and uploading my data to ensure there were no issues there (there weren't).  No one is able to solve my problem, and I've been told that there is no way to escalate this to senior technicians.  Gotta say, this is the worst customer support I have ever experienced.  Hoping you have a fix for this;  if not, please escalate it if you can.  And if not, well I guess I'll be shopping for new software....

Ronna R