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Level 1

Charge on my account

My account was charged $ 20.00

Subscription Item said Intuit QB Payroll Monthly Per Employee Fee Usage Fee.   

We recently upgraded to Enhanced payroll service on 1/10/2019 and paid $ 207.74. 

 

Please explain the $ 20.00 charge.

 

Cindy

4 Comments
Anonymous
Not applicable

Re: Charge on my account

That charge is a monthly charge based on the number of active employees on your employee list.

Moderator

Re: Charge on my account

Hello there, @aaair.

 

Thank you for joining the Community. I'm here to share some information about the monthly payroll charge and direct you to the right support.

 

As mentioned by BRC, the Enhanced payroll service has a usage fee per employee per month when running payroll. Since your concern requires accessing account information, I'd recommend contacting our Payroll Support Team. They have the tools to access your account securely.

 

Here's how to reach them:

  1. Go to: https://payroll.intuit.com/support/contact/.
  2. At the top right, select Basic, Standard and Enhanced.
  3. Select Payroll.
  4. Click on View Contact Info.

From there, one of our payroll specialists will be able to provide further information about the charge.

 

That should point you in the right direction today.

 

I'm just a post away if you have any other questions about payroll. I'll be happy to help you out. Wishing you and your business success. 

Level 2

Re: Charge on my account

Is this a new charge? I've never seen it...so when I have all my H2A employees (80-90) I'm going to have to pay $10 something a head? On top of the cost of this already which continually goes up every year? I couldn't get to payroll view per your directions

Moderator

Re: Charge on my account

Hello @RandWife,

 

This charge has happened a couple of years ago, we can't say that this increases every year as it differs to any updates that we implements specially to stay in compliance to the Government's requirements.

For you to know what charges incurred on your account, please don't hesitate to contact our customer service support team.

https://community.intuit.com/browse/standalone-intuit-payroll-contact-us

 

Drop us a comment for further questions.

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