Chargeback Amount Increased Without Notice

How much was the increase?

I can imagine the hurdle you've been through, BH20211.

I know some ways on how you can handle your chargeback reimbursement.

It would be best to reach out to our Merchant Services support team about the chargebacks. This way, they can investigate it more and help you from there.

Here's how to chat with support:

1. Visit our webpage and chat with us.
2. Enter your email address.
3. Enter your name.
4. Type in a brief description of your concern.
5. Check the I'm not a robot box.
6. Hit Start Chat.

Please note their support hours to make sure they're available to assist you.

Comment back to this thread if you have other concerns with QuickBooks and payments. We got your back. Take care always!

Mitch,

I appreciate your response, however, I have already contacted Merchant Service using the chat and a phone call and nothing has come of those conversations. How does one escalate this? 

Without getting too specific, in the vicinity of $500-600

Mitch,

I appreciate your response, however, I have already contacted Merchant Services via chat and phone calls and nothing has come of it. How do I escalate my claim? 

Hello there, @BH20211. 

Please know your voice matters because it guides us on what areas we need to enhance (product and support). I'm here to ensure you'll be routed to the right team support and escalate your claim. 

I recommend visiting this link Intuit.me/funding to chat with a Risk agent, and they should be able to help. From there, rest assured the Risk Team should be able to help you with your concern. 

For additional information, see the following article. It provides an overview of how to handle chargebacks and retrieval requests for QuickBooks Payments.

Please don't hesitate to visit us here in the Community. Let me know how it goes or if you have additional questions about chargeback. Just add a comment below. I'm always here to help you further.

Well, I don't that's due to the normal charge-back fee, which is something like $35.  So, not sure.  The merchant service should be able to let you know why there is a difference.