Before we can proceed further though, I'd also like to ask you for additional details of the issue. This way, I can properly assist you and provide the necessary actions to take to resolve it.
As for our chat support, it's already asynchronous. This means that you can always come back and continue your previous chat session. If this is no longer possible, then feel free to reconnect using the same steps you took before.
Keep this article for future reference: QuickBooks Online Support. It includes the hours of operation for our Technical Support teams, so you know when they're available.
Let me know if you have additional concerns about your QuickBooks Online company in the comments below. I'll be sure to handle them for you.