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Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
shermizzle
Level 3

Chat help is USELESS

If the supervisor actually comes back at all, it’s a win. I’ve lost count of how many times they hang up or close the chat.

buchanan1963
Level 2

Chat help is USELESS

Case:1577158525 was opened on the problem; you can view the ticket I would assume?

Fiat Lux - ASIA
Level 15

Chat help is USELESS

@buchanan1963 

We are just a fellow community member, not Support nor their employee.

buchanan1963
Level 2

Chat help is USELESS

Sorry, thought you were from Quickbooks. The problem (QB Enterprise desktop) was obtaining a report of my fixed assets to include Beg Bal 2021, 2021 activity, End Bal 2021. Most reports I could not get any begin balance or end balance; only activity and total of activity. Only the GL report would give me beg/end balances. And with all reports, when I selected "fixed assets" in the filters, the report would not eliminate all the other accounts. It would only zero the all the $$ data. So when I extracted to excel, I had to go back and delete all those "zero dollar" rows. 

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