Checked box 13 on W-2 under Manage. Why isn't it showing up on pdf?

Hi there, @mjacobwa, and Welcome to the Community space.

Allow me to share some insights as to why the checked box 13 on W-2 under Manage is not showing up on pdf in QuickBooks Online.

This might be due to report health insurance or retirement plans on your W-2s QuickBooks Online Payroll. If you need to report employer-sponsored health insurance amounts in Box 12DD or 12FF, or you contributed to a retirement plan that you tracked outside of QuickBooks (Box 13), you can add this info to your W-2s. 

1. Select Taxes, then Payroll Tax. 
2. Select Filings. 
3. Select Resources. 
4. Select W-2s. 
5. From Employee W-2s, select Edit Box 12/13 on W-2 Copies B, C, & 2 (employee). 
6. Enter the amounts or select the checkbox in the Box 13 column for each employee needed. 
7. Select Submit.

For a more detailed step, you can check this article: Preview your W-2s. 

Moreover, I'll also share these articles you can read if you want to learn more about W-2s: 

• Understand why the wage amounts are different on your employee's W-2.
• Preview your W-2s.

Feel free to reply if you need help with your W-2s in QBO Payroll. The Community team is always here to assist you. Stay safe.

Thank you. The steps you outlined are exactly what I did under the Resources tab and it shows there that Box 13 should be checked but when I view the employee W-2 to print it, Box 13 isn’t actually checked.