Clear A/R checks

Let's make sure the account entries recorded on your file are accurate, booksworm. I've got the necessary steps to help resolve this matter.

Before performing any actions on your company data, I suggest creating a backup copy first. Doing so will help you restore your file in case of accidental loss or damage to your account.

Since you've already created a journal entry in voiding the check, you need to create a receive payment transaction and then link the JE and AR checks from there. This way, you can refund the transaction to the customer. To guide you with the process, refer to these steps:

1. Go to the Customers menu and click Receive Payment.
2. Choose the specific customer from the Received from dropdown.
3. Select the outstanding AR Check transaction you've created.
4. From the Unused Credits section, click Apply Credits, then select the available credits checkbox and hit Done.
5. To ensure these entries are linked, you can see the amounts from the Credits column.
6. Review the transaction and click Save & Close.

If the apply credits section isn't visible when receiving payment, recommend consulting your accountant to help ensure account categories in your journal entries are correct and your books stay accurate.

Moreover, I'm sharing this reference to help you track financial accounts on your file, so they always match your bank and credit card statements: Reconcile an account in QuickBooks Desktop.

I'll be around on this thread anytime you require additional assistance managing receivables and customer entries in your account. Keep safe, and have a great day ahead.

Hi booksworm,

Hope you’re doing great. I wanted to see how everything is going about clearing the A/R checks you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

Thanks. 

Unfortunately, no it did not work.

I'll post the detail of the transactions involved from issuing the check.

Thanks!