A friend is acting as the treasurer of an HOA. She inherited a QBO account with a bit over $2K in undeposited funds after everything was reconciled and cleared from all bank accounts. It appears you have to set up a new deposit with 2 line items. One with a positive and one a negative amount, creating a zero balance entry. We have tried this using different accounts (same account on each line) but it does not clear the balance. I suspect I am missing something. Can someone advise what we are doing wrong? Thanks
If the 'undeposited' account is carrying a net balance, it is not due to a 'zero entry' posting.
Since you have reconciled the bank accounts you should be able to run a report for the account, display and sort by 'cleared status', and find the open item(s) that are creating the balance.
Regardless of where they occur from - it is now necessary to add a credit to this account to clear the balance. The debit side of this posting should go back to wherever you find the 'uncleared' problem originated from (using the report). Its is very likely that this is going to result in some type of income write-off in the current year to correct some prior year error.
I think I did not explain well enough. There are several postings which tell you to MAKE a zero entry deposit to fix this issue but I tried that and it did not work. The origins of this error are lost in the history of time so they just want to write it off.
OK now i'm a bit confused .. who is telling you to make these zero entries and why?
A 'zero deposit' sounds like a Journal Entry created from a different screen - but with the same result.
I gather you are trying to clean up and reconcile, so (in general) your question my be: where does the left-over trash go after the clean-up is complete. Thats a common problem, especially with old messy books. Once you have reviewed ALL the balance sheet accounts then the combined trash has to be dumped into some current year expense. If you never identified the source of the trash then you cant really classify this expense - the 'unreconciled' account is the default dumping ground, but choose whatever you think is best.