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Join nowI have a couple of PO's that QB is recording as still open. These have been received via an invoice from the vendor. No part of the PO is still open and the check marks are there and it shows as closed but still shows up on my open PO report. Any ideas of what I can do (if anything)?
I use QB desktop, Enterprise Solutions Contractor.
Thank you!
Julie
Thanks for reaching out, @JulieS53.
I hope you're having a wonderful day so far.
I checked our back end to see if there were any current investigations for this concern. I wasn't able to find any that were open, but I did find one that was closed as resolved with a workaround published.
We can refresh the purchase order form by adding a new line item and then delete it from the form itself. Here are the complete steps:
I also recommend contacting our support, so they can start a new investigation. They'll get your contact information securely through our phone or chat. This way, you'll be able to receive updates on the investigation status.
Here's how to contact them:
Please don't hesitate to let me know if you have any additional questions or concerns that I can assist you with. Take care!
Good Morning Tori!
So, I did the above & it does not show up on the open PO report. I believe I did not explain in details and I appoligize for that. What is happening is I have PO# 7212. I go to enter an invoice from the vendor & this po# continues to appear in the open PO box to choose from. I hope this makes sense. When I click on 7212 there is 0 filled in for the vendor since that PO has been closed/received in full some time ago. I was trying to get it to stop coming up as an open PO when I go to enter an invoice for the vendor.
Thank you for your help & HAPPY FRIDAY!
Allow me to help you sort this out in no time, @JulieS53.
One of the possibilities for why purchase orders are still showing as open on the open PO report is that the PO number was not linked and added when creating the bill in QuickBooks.
If you've confirmed that the linking is correct but the issue persists, I suggest verifying and rebuilding your data. Data damage may have caused this issue. The Verify tool will identify any damaged data, and the Rebuild tool will attempt to fix it.
To verify, here's how:
Once done, you can proceed to rebuild it. Here's how:
For detailed steps, kindly visit: Verify and Rebuild Data in QuickBooks Desktop.
I've also included an article that guides you through the process of customizing any report you generate: Customize reports in QuickBooks Desktop.
Keep your post coming if you have any other questions or concerns about purchase order numbers in QuickBooks Desktop. I'll be right here to help. Have a good one!
Thank you JAldrenA! I will give this a try.
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