Hi there, @sking2.
I understand the importance of keeping a company file for future audit purposes. I'm here to help you resolve the error you encountered in QuickBooks Online.
To begin, I recommend disconnecting and reconnecting your Dropbox account. Then, see if there is any existing data in the folder. If there aren't any, I recommend logging in to your QuickBooks account through a private browser to rule out the possibility of a webpage issue because private browsing doesn't store local files or cache.
To open a private browser, follow these steps:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
Once done, Make a one-time backup manually to save everything. You can perform a manual backup at any time.
Here's how:
- Go to Settings ⚙.
- Select Back up company.
- Note: You might need to sign in with Intuit, then select Authorize to proceed.
- Select Add Company.
- Select the Search for a company ▼ dropdown menu, then select the company you want to back up.
- Select Next, then Connect.
- Note: If you have multiple companies to back up, repeat steps 2 to 4.
- Find the company you want to back up.
- Select the Action ▼ dropdown menu, then select Run a full backup.
Furthermore, when linking an account, you can save and schedule backups to Dropbox or Google Drive. Check out this article for your guide: Back up and restore your QuickBooks Online Advanced company.
In addition, if you facing the same problem, I recommend contacting our support team to investigate the error further.
Let me know what the results are so I can look for other ways to resolve this. I'll be waiting for your response. Have a great rest of your day.
