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rcrampton
Level 1

Company name is printing twice during the printing of checks after update from QB

vendor name and company name can be same but when testing it with company name and vendor name different, it prints only the company name on checks and does it twice before the address.  this is after your last update.  
Solved
Best answer October 03, 2023

Best Answers
nepm
Level 2

Company name is printing twice during the printing of checks after update from QB

I have the same problem and here is the workaround.

On the vendor instead of selecting the Print Check option use the drop down menu and select the View/Edit option there. In the Mailing Address field only have the address and city, state and zip code.

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5 Comments 5
JaeAnnC
QuickBooks Team

Company name is printing twice during the printing of checks after update from QB

I appreciate you for reaching out to us for assistance, @rcrampton. Let's perform some troubleshooting steps together to resolve your issue about the company address printing twice in checks.

 

I've replicated your scenario on my end and was unable to reproduce the issue. That said, let's isolate the problem and log in to your account using an incognito browser. Doing so allows you to access QuickBooks Online (QBO) with a clean slate. Please utilize these keyboard shortcuts:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

Once resolved, you can return to your original browser to clear its cache or utilize another compatible one. It's possible that it's a temporary issue with QBO or the window you're using. 

 

Moreover, here are some additional articles to help you resolve printing issues whenever you encounter one in QBO: 

 

 

You can always rely on the Community if you have further concerns about printing checks in QBO. We're always around to continue assisting you. Be safe and well, rcrampton!

nepm
Level 2

Company name is printing twice during the printing of checks after update from QB

I have the same problem and here is the workaround.

On the vendor instead of selecting the Print Check option use the drop down menu and select the View/Edit option there. In the Mailing Address field only have the address and city, state and zip code.

CWMacina
Level 1

Company name is printing twice during the printing of checks after update from QB

I am having this same issue and none of the above suggestions work. The Company Name and the Contact name are both printing twice.  So if I have a vendor with both a company name and a contact name, the address block is being taken up by 4 lines already.  If the vendor then has an address 2 line, then the Town, State, Zip line is cut off the address block.  I did not have this problem before the update

SheandL
QuickBooks Team

Company name is printing twice during the printing of checks after update from QB

Thank you for bringing this concern to us, @CWMacina

 

I appreciate your great efforts in doing the steps mentioned above by my colleague. I understand the importance of printing the correct vendor information for your company.

 

Since your issue persists, don't hesitate to contact our Customer Care team since they have the right tools to help you resolve it. 

 

Let me guide you on how: 

 

  1. Sign in with your QuickBooks Online company.
  2. In the upper right corner, click on the Help icon.
  3. Select Search, then click Contact Us.
  4. Write your issue or concern and click Continue.
  5. Choose a way to connect with them.

 

For Plus, Essentials, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

 

I recommend the following articles related to printing forms that you can use in the future:

 

Don't hesitate to get back to the Community if you have other concerns, we're always here to assist you.

nepm
Level 2

Company name is printing twice during the printing of checks after update from QB

Intuit still needs to fix this bug in their Quickbooks Online software. My workaround is not a fix, but a temporary solution to get you by. If you remove the Name and Company Name from the Mailing Address field leaving only have the address and city, state and zip code. I am referring to the paid bill where in Quickbooks Online has the options to Print Check, View/Edit, Delete or Void that record. If you choose the View/Edit record then you will see the Mailing Address field (see attachment)

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