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ksmall24
Level 1

Compatible hardware with quickbooks for invoicing and printer in one

Has anyone used any hand held hardware that allows the rep to invoice, customer to sign on screen, and print from same device? It should be integrated with QBO for customer access.

 

Really struggling with mobile reliability and functionality - phones freeze if updating or editing invoices, limited printer choices, and duplicate invoices related to problems.

 

Karen

2 Comments 2
Adrian_A
Moderator

Compatible hardware with quickbooks for invoicing and printer in one

Hello there, Karen.

 

Let's run some steps to fix why your device freezes when modifying invoices.

 

I recommend resetting the app data. Resetting the app data plays the same role as clearing the cache from your web browser. Here's how:

 

1. Click the Help menu at the top of the screen. 

2. Select Reset App Data on the drop-down selection. 

 

For additional troubleshooting options for Andriod, you can check out this article: Fix common errors in the QuickBooks Online mobile app for Android.

 

As for a handy hardware that allows you to print and sign invoices, this option isn't available in QuickBooks Online application. However, you can do so using a web browser. You can check this reference for the detailed steps: Print Multiple Invoices.

 

Keep us posted if you have other concerns with invoices.

Fiat Lux - ASIA
Level 15

Compatible hardware with quickbooks for invoicing and printer in one

@ksmall24 

What kind of business do you run? You may need a 3rd party app for your reps and they don't need to access QBO on their phones.

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