Hello, sherry.
We understand how important and efficient it is to send our suppliers our transactions.
Since you mentioned that the Send and Save option has disappeared, can I kindly request a screenshot of which part of your screen or section it disappeared?
This way, I will be able to offer you the necessary assistance and provide you with accurate solutions.
In the meantime, we can perform basic troubleshooting steps to identify if this is a browser-related issue.
The browser's cache saves files on your computer to enable the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. To get started, we have to open your QuickBooks Online (QBO) account on an incognito window.
An incognito mode helps us verify the issue since this doesn't save any files. Here are the keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.
For future reference in recording, editing, and deleting your expenses in QuickBooks Online (QBO), refer to this article: Enter and manage expenses in QuickBooks Online.
Let me know if you have more questions about sending transactions to your suppliers. We're always here to help. Stay safe!
