Connecting to my company books after successfully logging into my account

I realize how important it is for you to access your company details seamlessly in QuickBooks Online (QBO), @KTD_PTD . I'm here to provide assistance and ensure you can navigate and use QBO effectively.

First, I suggest trying to access your account through a private browser window to see if that resolves the issue you're experiencing. This approach helps to bypass any cached data that is causing unexpected behaviors.

To maximize your efficiency and streamline your workflow, consider integrating these essential shortcut keys:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

The article I've linked offers detailed browser-specific instructions to help you navigate similar steps across different platforms effectively.: Clear cache and cookies to fix issues when using QuickBooks Online.

Once you can access your account, you can also visit this article for more detailed information on setting up your business in QBO: Get started and adjust settings after you sign up for QuickBooks Online.

Additionally, we provide QuickBooks Live Expert Assisted, a service crafted to meet your unique needs flexibly and adaptably. Whether you need expert advice to help you manage your books independently or prefer having a dedicated bookkeeper take care of all your accounting needs, Live Bookkeeping is customized to align with your specific preferences and requirements, ensuring a tailored and personal approach to your financial management.

Feel free to save this thread and refer to it for any questions or issues you may encounter with QuickBooks. We're here and ready to assist you whenever you need us.

Your first suggestion enabled me to reach the company's books.  Thank you.

Your first of several suggestions worked.  I was able to reach the company's books.  Thank you.

Hi there, @KTD_PTD.

We’re thrilled to hear that my colleague, ClaireSamantha, was able to help you connect to your company books in QuickBooks Online. The QuickBooks Community is always here to support you whenever you need assistance.

In case you need to change your user ID, password, email address, or phone number, refer to this link for the complete steps: Update or change your Intuit Account sign-in information.

If you have any further questions about accessing or managing your QuickBooks account, please don't hesitate to click the Reply button below. We are committed to providing you with the best possible customer service experience.