Contact Quickbooks by email

I don't think Intuit offers email support, so there isn't an email do use.

Hello there, @pleasegiveusanemail.

Thanks for visiting the Community. At the moment, the only way you can get in touch with our support team is by requesting a callback, start a chat, and posting here in the Community.

Should your concern won't need us to pull up your business information, you can always post it here in the Community platform, and we're glad to answer all of them. 

Otherwise, you can follow the steps below to connect with our Online Support team:

1. Sign in to your QuickBooks Online company, then go to the Help (?) menu.
2. Select Assistant to get a quick answers, then select a suggested option, or type a question or topic you need help with
3. Click still Talk to a human, then select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Please take note of our available hours of support below:

• Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
• Advanced, any time, any day

For future reference, you cn also browse our Help Articles hub to get some answers to topics related to yours. 

Feel free to post more details of your concerns here. I'm always around to assist. 

Hi, what do you suggest as a form of asynchronous communication? I've found I don't have time to wait on the phone, and when I inevitably get pulled away, I lose my spot in line, and there's no way to follow up on the issue I tried to contact QBO about in the first place. 

Hello there, @pleasegiveusanemail. I'll help you get in touch with our support team so they can assist you right away.

Know that you can reach out to our QuickBooks Customer Care through chat since talking on the phone doesn't work for you. You can also post your question here in the Community space, and we'll gladly help you resolve your query. I'll gladly input the steps below so you can proceed. To begin, here's how:

1. Access your QuickBooks Online company.
2. On the top right corner, click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Ask the community to get help from businesses like yours.

Feel free to see this article for more information: QuickBooks Online Support.

Additionally, here's an article to help you manage invoice payments in QBO: Record invoice payments in QuickBooks Online.

You can also check this post to learn how to modify a report and add other details on it to show specific data: Customize reports in QuickBooks Online.

@pleasegiveusanemail, always know that I've got your back if you have any additional QuickBooks-related concerns. I'll be more than happy to help you in resolving them. Take care, and have a nice day!

I received afew of these, how am i supposed to know which client the emails relate to?

I'll help you resolve this receipt forwarding concern, Dal.

We don't have a way to know which client the emails belong to immediately. But you can check each of those emails to figure this out. 

Don't worry, I know how to fix this going forward. Let's change the email address that your QuickBooks Online uses to send receipts. 

Go as follows: 

1. Go to the Banking tab and select Receipts. 
2. Select Forward from email.
3. Hit Update, then enter your email address and click Confirm Change.
4. Follow the on-screen instructions. 

Once done, re-send the receipts, and the data will go to that customized email. 

In addition, if you want to give users permission to forward receipts, you can check this article for complete steps: Email receipts and bills to QuickBooks Online.

I've included this guide that contains steps to review, edit, and match those uploaded or sent images of receipts and bills to avoid duplicate transactions: Capture and categorize expense receipts and bills in QuickBooks Online.

Get back to me if you have further questions about receipt forwarding. I'd be happy to help you. Enjoy the rest of the day!